How to return

We sell food you cannot taste before buying, and photographs only go so far. So the risk sits with us rather than with you: if a powder is not what you expected — the taste, the colour, the smell, or no reason you feel like giving — send it back.
The page below is longer than the promise needs to be, because the details matter when you are the one packing the parcel. Read the six steps and the two limits, and nothing here should surprise you later.

Your 7-day window

You have 7 days from the day after delivery to start a return. The clock does not run on the day your parcel arrives, however late in the day it lands.
Worked example: your parcel is delivered on the 1st, at any hour. Day one of your window is the 2nd. The window closes at 23:59 on the 8th. Contact us any time before that and you are inside the policy.

How to return

1

Message us first

Email or WhatsApp with your order number and say you want to return. One line is enough — you do not have to justify it. Do this before you post anything.

Agree the courier with us

We will confirm which courier to use and the return address. This matters: a courier we have not agreed to may not reach us, and we can only reimburse a shipment we agreed on. Do not post it before you hear back.

2
3

Pack and post it

Send the pouch back with the zip closed, in an outer parcel so it arrives dry. You pay the courier at this point; that money comes back to you in step six.

Send us the digital receipt

Share the courier’s digital receipt or booking confirmation — the one showing the amount you paid. Only digital receipts are accepted. A photo of a paper slip, a handwritten note or a screenshot of a chat is not enough, because we cannot verify any of those.

4
5

We receive & verify

When the parcel reaches us we check the pouch against the two limits below — how much was used, and whether the return started inside the window.

Refunded the same day

Once verified, the refund goes out the same day — product price, our original shipping, and the exact return postage from your receipt. Sent by the same method you paid with, or by bank transfer if that is easier.

6

1
Delivered

2
Day 1

3
Day 2

4
Day 3

5
Day 4

6
Day 5

7
Day 6

8
23:59

9
Too Late

Two limits, stated plainly

Try it — a few spoons is what the window is for. But if more than 25 grams is gone from the pouch, that pouch is yours and cannot be refunded. We weigh it on arrival.
For scale: 25 g is roughly five teaspoons — a quarter of a 100 g pouch. Enough to taste it several ways and still send it back

Return postage is reimbursed against a digital courier receipt showing the amount paid. Without one we can refund the product and our original shipping, but not the return postage.
Every major courier in Pakistan issues one by SMS or email at booking. Ask for it at the counter before you leave.